Legal Documentation
Privacy Policy
Last updated: February 19, 2026
Your Data is Protected
We never sell your personal data to third parties
Scope of This Policy
This Privacy Policy applies to NOVUX CLOUD TECHNOLOGIES ("Novux Cloud"), Karnataka, India — including our website at novuxcloud.com and all cloud infrastructure services we offer. By using our services, you acknowledge that you have read and agree to this policy.
Introduction
Novux Cloud ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cloud infrastructure services (collectively, the "Services"). We comply with applicable Indian data protection laws including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).
Information We Collect
2.1 Information You Provide
We collect personal information you voluntarily provide when using our Services:
- Identity Information: Full name, username, job title, and company name
- Contact Information: Email address, phone number, billing address
- Account Information: Login credentials, account preferences, communication preferences
- Communication Data: Support tickets, emails, chat messages, and feedback
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Log Data: Server logs, access times, error logs, and API usage metrics
- Cookies and Tracking Technologies: Used to enhance your experience
2.3 Payment Information
Payments for our services are processed by PayU, a licensed payment aggregator regulated by the Reserve Bank of India (RBI). We do not collect, store, or process your payment card details, UPI IDs, net banking credentials, or other sensitive financial information on our servers. All payment data is handled directly by PayU in accordance with PCI DSS standards.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send billing notifications
- To create and manage your account
- To communicate with you about updates, offers, and technical support
- To monitor and analyse usage patterns and service performance
- To detect, prevent, and address fraud, abuse, and security incidents
- To comply with legal obligations and enforce our terms
- To personalise your experience and deliver relevant content
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following limited circumstances:
Payment Processor
PayU — to process your transactions securely. PayU is an RBI-licensed payment aggregator.
Service Providers
Third-party companies that assist us in operating our infrastructure (analytics providers, customer support tools, cloud hosting partners).
Legal Requirements
When required by applicable law, regulation, legal process, or governmental request.
Business Transfers
In connection with a merger, acquisition, or sale of company assets, with appropriate data protection agreements in place.
Safety and Protection
To protect the rights, property, or safety of Novux Cloud, our customers, or others.
With Your Consent
For any other purpose with your explicit prior consent.
Data Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption (TLS 1.3) for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Role-based access controls and least-privilege permissions
- 24/7 security monitoring and intrusion detection systems
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. After account termination:
- Account data is retained for 30 days to allow retrieval, then permanently deleted
- Billing and transaction records are retained for 7 years as required by Indian tax laws
- Support communications are retained for 2 years
- Anonymised usage analytics may be retained indefinitely
Your Rights
Under applicable law (including the DPDPA 2023), you have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data (subject to legal retention requirements)
Portability
Request transfer of your data in a machine-readable format
Objection
Object to processing of your data for certain purposes
Withdraw Consent
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@novuxcloud.com. We will respond to your request within 30 days.
Cookies Policy
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: Required for the operation of our website and services (cannot be disabled)
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences
- Security Cookies: Help detect fraudulent activity and protect your account
You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our services.
International Data Transfers
Novux Cloud operates globally. Your information may be transferred to and processed in countries other than India. When we transfer personal data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, and adherence to applicable data transfer regulations.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@novuxcloud.com and we will take prompt steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we will also send an email notification to registered account holders. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy:
Questions About Your Privacy?
Our team is here to help with any data-related queries.