Privacy Protocol

1. Introduction

Novux Cloud ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novuxcloud.com and use our cloud infrastructure services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Identity Information: Full name, username, job title, and company name
• Contact Information: Email address, phone number, billing address, and mailing address
• Financial Information: Payment card details, billing information, and transaction history (payment data is processed securely by our payment processors and is not stored on our servers)
• Account Information: Login credentials, account preferences, and communication preferences
• Communication Data: Support tickets, emails, chat messages, and feedback you provide

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Log Data: Server logs, access times, error logs, and API usage metrics
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send billing notifications
• To create and manage your account
• To communicate with you about updates, offers, and support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations and enforce our terms
• To personalize your experience and deliver relevant content

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party companies that assist us in operating our business (payment processors, analytics providers, customer support tools)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Novux Cloud, our customers, or others
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption (TLS/SSL) for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Access controls and role-based permissions
• 24/7 security monitoring and intrusion detection

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement of our security practices.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. After account termination, we retain data for up to 90 days to allow for data retrieval, after which it is securely deleted. Certain information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to the processing of your data for certain purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@novuxcloud.com. We will respond to your request within 30 days.

8. Cookies Policy

We use cookies and similar technologies to:

• Essential Cookies: Required for the operation of our website and Services
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences (e.g., theme selection)
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. International Data Transfers

Our Services are operated globally. Your information may be transferred to, stored, and processed in countries other than your country of residence. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses where required.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification, or through in-app notifications. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Team: privacy@novuxcloud.com
• General Support: support@novuxcloud.com
• Phone/WhatsApp: +91 9544433349
• Address: Novux Cloud (Independent Provider), Kerala, India