Legal Documentation
Service Delivery Policy
Last updated: February 19, 2026
100% Digital Delivery
No physical goods are shipped — all services are delivered online
At a Glance
Digital Only
All services delivered electronically via internet
Instant Activation
Most services activate within minutes of payment
24/7 Availability
Services accessible round-the-clock, 365 days a year
Nature of Services
Novux Cloud provides digital cloud infrastructure services that are delivered entirely online and electronically. We are an independent cloud infrastructure provider NOVUX CLOUD TECHNOLOGIES based in Bengaluru, Karnataka, India. Our Services do not involve the shipment, delivery, or handling of any physical goods or products whatsoever.
All services — including cloud hosting, VPS servers, dedicated servers, CDN, managed databases, and security solutions — are provisioned and accessed remotely through the internet via our platform, control panel, APIs, and associated tools.
Service Activation & Provisioning Timeline
Upon successful payment (processed via PayU) and account verification, services are provisioned according to the following timelines:
Cloud Hosting
Delivery Time
Instant – 5 minutes
Method
Automated provisioning
VPS Servers
Delivery Time
Instant – 10 minutes
Method
Automated provisioning
Dedicated Servers
Delivery Time
1 – 24 hours
Method
Manual setup + automated config
CDN & Edge
Delivery Time
Instant – 5 minutes
Method
Automated activation
Managed Databases
Delivery Time
Instant – 15 minutes
Method
Automated provisioning
Cloud Security
Delivery Time
Instant – 10 minutes
Method
Automated activation
Custom Enterprise
Delivery Time
1 – 5 business days
Method
Dedicated onboarding
| Service | Delivery Time | Method |
|---|---|---|
| Cloud Hosting | Instant – 5 minutes | Automated provisioning |
| VPS Servers | Instant – 10 minutes | Automated provisioning |
| Dedicated Servers | 1 – 24 hours | Manual setup + automated config |
| CDN & Edge | Instant – 5 minutes | Automated activation |
| Managed Databases | Instant – 15 minutes | Automated provisioning |
| Cloud Security | Instant – 10 minutes | Automated activation |
| Custom Enterprise | 1 – 5 business days | Dedicated onboarding |
Delivery times are estimates and may vary based on demand, resource availability, and configuration complexity. We will notify you promptly of any delays beyond these windows.
How Services Are Delivered
Upon successful provisioning, you will receive access to your services through the following channels:
Email Notification
A confirmation email with service details, access credentials, login instructions, and setup guides will be sent to your registered email address immediately upon activation.
Client Dashboard
Full access through your Novux Cloud account dashboard where you can manage, monitor, configure, scale, and terminate all services in real time.
API Access
Programmatic access via our RESTful APIs with full documentation, authentication keys, and SDKs for automated infrastructure management.
Control Panel
Direct server management through our intuitive control panel interface, including terminal access (SSH/SFTP), file management, and resource monitoring.
Service Availability
Our Services are available 24 hours a day, 7 days a week, 365 days a year, subject to:
- Our Service Level Agreement (SLA) guaranteeing 99.99% monthly uptime
- Scheduled maintenance windows — communicated at least 48 hours in advance
- Force majeure events genuinely beyond our reasonable control
Services can be accessed from any location worldwide with an internet connection. Performance may vary based on your geographic location relative to the selected data centre region.
Geographic Availability
Novux Cloud operates data centres across multiple regions globally. Our services are available to customers worldwide, subject to applicable export controls and sanctions regulations. You may select your preferred data centre region during the setup process to optimise performance for your target audience. Indian customers are served from our nearest available data centre locations to minimise latency.
Onboarding & Support
To ensure a smooth service delivery experience, we provide the following onboarding resources:
- Comprehensive documentation, API references, and step-by-step setup guides
- Email and WhatsApp support for assistance with service setup and configuration
- Technical support via live chat for real-time troubleshooting
- Enterprise Onboarding — dedicated account manager and customised onboarding for enterprise plans
Service Modifications
You may upgrade, downgrade, or modify your services at any time through your dashboard or by contacting our support team:
Upgrades
Applied instantly or within minutes. Additional charges are pro-rated for the remainder of the billing cycle.
Downgrades
Take effect at the start of the next billing cycle. No refunds for price differences in the current cycle.
Region Migration
May take 1–24 hours depending on data volume and configuration complexity.
Add-on Services
Typically activated within minutes of request and billed from the activation date.
Service Delivery Failures
In the rare event that a service cannot be provisioned or delivered:
- We will notify you within 1 hour of identifying the issue via your registered email
- Our engineering team will work to resolve the issue as quickly as possible
- If the service cannot be delivered within 24 hours, you are entitled to a full refund
- Service credits will be issued for delays exceeding the estimated delivery time
No Physical Shipping Statement
As a 100% digital services provider, Novux Cloud does not ship any physical products, hardware, or goods under any circumstance. All services are delivered electronically through our online platform. There are absolutely no shipping charges, delivery tracking numbers, customs fees, or physical delivery timelines associated with any Novux Cloud purchase.
Contact Us
For questions about service delivery, provisioning, or access issues:
Need Help Getting Started?
Our team is ready to assist with onboarding and service setup.